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Strategic Business Consulting
We Have Satisfied Clients Across Many Business Segments

Since 1995,  T.A. Wallace & Associates, Inc. has helped clients improve their bottom lines with the integration of the right technologies and services to advance their business plans. We have had a positive impact on large and small clients across a broad spectrum of industries. At T.A. Wallace, our job does not end with the recommendation.  We will negotiate the contract and implement the solution.  This enables you to focus on your core competencies while we use our experienced resources and leverage with suppliers to deliver the anticipated results.

FINANCIAL SERVICES COMPANIES

 

Rhode Island Financial Services Company

· Conducted VOIP audit and analysis


 National Commercial Bank Holding Company (1,700 Branches and Offices in 40 States)

Services:  Strategic Business Consulting, Call Center Consulting

Results:   Annual Business Benefit: $   75,000 Reduced Cost
                                    &  Improved Customer Service    
                                    $ 200,000 Reduced Cost
                                    & Improved Sales Productivity at Branches
 

      · Recommended integrated access in every branch for voice/data/video

· Designed customer service call center and selected ACD

· Designed a networked campus environment for six operations and call centers.

· Recommended integrated access in every branch for voice/data/video

 

MANUFACTURING

 

Diversified Manufacturing Company

Services:  Strategic Business Consulting                                     

· Analyzed business benefits of VoIP

· Conducted cell phone analysis

 

PHARMACY, HEALTH CARE & EMERGENCY SERVICES

 

National Pharmacy Chain (6,100 Stores in 43 States)

Results:   Annual Business Benefit: $600,000 Network Cost Savings

         · Investigated local service alternatives for all 4200 stores

 

RECREATION & LEISURE SERVICE COMPANIES

 

Major League Baseball Team

 

Services Provided: Strategic Business Consulting, Call Center Consulting

Results: Annual Business Benefit: $ 120,000 Call Center & Voice Communications
                                  Plus Call Center Productivity Improvement  
 

· Networked Home Park and Spring Training Site into one "campus"

· Designed call center application for ticket sales improving productivity

 

 

Leisure Travel Company

 

Services Provided: Call Center Consulting

Results: Annual Business Benefit: $ 200,000 Call Center Productivity
 

          · Designed 4 call centers to increase sales and improve productivity

 

 

UTILITY COMPANIES

 

West Virginia Natural Gas Distribution Company

 

Services Provided: Call Center Consulting  

Results: Annual Business Benefit:    $ 250,000 Call Center Consolidation

 

· Designed new consolidated customer service center to improve customer service

 

 

Wireless Service Provider

 

Services Provided: Call Center Consulting

        · Designed voice network for new 500 seat customer service center in Memphis

        · Increased sales and improved productivity with virtual call routing

 

 

Major US Wireless Carrier 
 

Services Provided: Strategic Business Consulting, Call Center Consulting

Results: Annual Business Benefit: $ 1,600,000 Call Center Productivity 
 

        · Designed and deployed virtual routing platform in five major call centers

      · Assisted in the management of their advanced 800 network for 1-800-IMAGINE

 

 

 
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