FINANCIAL SERVICES
COMPANIES
Rhode Island
Financial Services Company
Results: Annual Business Benefit:
$100,000+ Network Cost Savings
· Authored voice network RFP
· Negotiated
carrier contracts
National
Commercial Bank Holding Company
(1,700 Branches and Offices in 40 States)
Results: Annual Business Benefit:
$
75,000 Reduced Cost
& Improved Customer Service
$ 200,000 Reduced Cost
& Improved Sales Productivity at Branches
$ 400,000 Network Cost Savings
· Designed
customer service call center and
selected ACD
· Designed
a networked campus environment for six operations and call centers.
· Project Managed the migration
to the networked campus environment
· Recommended integrated access in
every branch for voice/data/video
· Recommended and
project managed Centrex service in all branches
· Negotiated multi million dollar
managed services contract
LEGAL SERVICES
National Corporate Law Firm
Results: Annual Business Benefit:
$
60,000 Contract Negotiations
· Authored voice and data network
RFP’s
· Negotiated
3-year
contract with AT&T
MANUFACTURING COMPANIES
Diversified
Manufacturing Company
Results: Annual
Business Benefit:
$
250,000 RFP & Contract
Negotiations
· Authored voice/data RFP
· Renegotiated a new three year
contract with AT&T
· Authored RFP for enterprise VoIP
Telephony Systems
PHARMACY, HEALTH CARE &
EMERGENCY SERVICES
East Coast
Pharmacy Chain (1,500 Stores in 18 States)
Results: Annual
Business Benefit: $ 750,000
Contract Negotiations
· Authored RFP for two PBX’s
· Authored RFP for Pharmacy IP
Telephony systems
· Authored voice network RFP
(twice)
· Authored data WAN RFP
· Assisted in negotiating ALL
telecommunications contracts
National Pharmacy
Chain (6,100 Stores in 43 States)
Results: Annual Business Benefit:
$2,000,000
Contract Negotiations
· Negotiated new three year AT&T
OneNet and managed network agreement
· Negotiated new contracts with
BellSouth, SBC, and Verizon
Personal
Emergency Alert Service
Results: Annual
Business Benefit:
$
50,000 Contract Negotiations &
Network Cost
Savings
· Authored voice network RFP
· Negotiated new
network services
contract
RECREATION & LEISURE
SERVICE COMPANIES
Major League
Baseball Team
Results: Annual
Business Benefit:
$
120,000 Call
Center & Voice Communications
· Authored RFP for voice network &
analyzed results
· Designed call center application
for ticket sales and selected vendor for ACD
Leisure Travel
Company
Results: Annual Business Benefit:
$
130,000 Contract Negotiations
· Authored voice and data network
RFP’s
· Negotiated multi million dollar
contract with AT&T
· Authored RFP for 4 call centers
and deployed Aspect ACD’s
UTILITY COMPANIES
West Virginia
Natural Gas Distribution Company
Results: Annual
Business Benefit:
$ 50,000
Contract Negotiations
· Authored voice network RFP with
advanced 800 features
· Designed new customer service
center & Authored RFP for ACD
Wireless Service
Provider
Results: Annual
Business Benefit:
$ 500,000 Contract Negotiations
· Authored RFP for the
500 seat call center ACD platform
· Selected IVR platform
· Issued RFP for the SONET Ring
and local PRI network
Major US
Wireless Carrier
Results: Annual
Business Benefit:
$ 600,000 Network Cost Savings
· Assisted
client in negotiating carrier
status from their end-user contract to
wholesale pricing
