T.A. Wallace & Associates Telecommunications Consulting Clients

Project Management & Staff Augmentation

We Have Satisfied Clients Across Many Business Segments

Since 1995, T.A. Wallace & Associates, Inc. has helped clients improve their bottom lines with the integration of the right technologies and services to advance their business plans. We have had a positive impact on large and small clients across a broad spectrum of industries. At T.A. Wallace, our job does not end with the recommendation. We will negotiate the contract and implement the solution. This enables you to focus on your core competencies while we use our experienced resources and leverage with suppliers to deliver the anticipated results.

National Commercial Bank Holding Company (1,700 Branches and Offices in 40 States)

· Managed the migration from Centrex to PBX technology at Data Center

· Recommended and implemented Centrex service in all branches

East Coast Pharmacy Chain (1,500 Stores in 18 States)

· Implementation & training for two PBX’s

· Implementation of voice network

· On-site Project Manager for 5 years to augment staff

Major League Baseball Team

· Managed project to replace 500 line Centrex with an Avaya S8700

Leisure Travel Company

· Authored RFP for 4 call centers and deployed Aspect ACD’s

Major US Wireless Carrier
· Deployed GeoTel (now Cisco) virtual routing platform in five major call centers
throughout the US.

· Assisted in the management of their advanced 800 network for 1-800-IMAGINE